Terms and conditions

Who we are and how to contact us

WishyWeasel is the business name used for this store. For help with an order or these terms, contact us through the live chat.

Products, prices and payment

We take reasonable care to describe and show products accurately. Colours and appearance can vary between screens and printed materials. Product availability, prices and any options are shown on the site and may change before an order is placed.

The price and delivery charge shown at checkout before payment are the amounts payable for that order. Card prices currently start at £1.99; delivery charges depend on the service available for your address and basket. Payment is processed securely by our payment provider. We do not store your full payment card number.

Personalised orders

Check spelling, images, layout and the preview carefully before ordering. You are responsible for the content and details you submit. You confirm that you have permission to use any text, images or other material you upload and allow us to process it, including sharing it with the services needed to make, print, deliver and support your order.

We prepare print-ready artwork after payment. Once a personalised order has entered production, we may be unable to change or cancel it. Under consumer law, the change-of-mind cancellation right generally does not apply to goods made to your specifications or clearly personalised. Your statutory rights for faulty, damaged or misdescribed goods remain unchanged.

Delivery

We dispatch within 24 hours. Most orders placed before 11am are dispatched the same day, but this is not guaranteed. Delivery estimates start after dispatch. Standard is usually 2 to 3 working days, Express 1 to 2 working days and Overnight the next working day, depending on the options offered at checkout. We will show the available services and charges before you pay.

We arrange for your card to be printed and sent to the delivery address you provide. Please check that the address is complete and accurate. If there is a problem with delivery, contact us and we will help investigate.

Cancellation and returns

For non-personalised goods bought online, you may have a right to cancel within 14 days after receiving the goods, and a further 14 days to return them after telling us. If cancellation applies, we will refund eligible payments, including the basic delivery charge, within 14 days after we receive the returned goods or evidence that they have been sent back. You may be responsible for return postage where the law allows and we told you this before purchase. Please contact us through the live chat before returning an item so we can provide instructions.

The change-of-mind cancellation right does not generally apply to clearly personalised goods. Nothing in these terms limits your rights when goods are faulty, damaged or not as described. Please contact us through the live chat with your order number and details so we can put things right.

Your content and acceptable use

You must have the rights and permissions needed for content you upload. Do not upload unlawful, abusive, threatening or infringing content. You give us a limited, non-exclusive permission to process that content to create your design, manufacture the card, deliver it and provide customer support. This permission ends when it is no longer needed for those purposes, subject to the retention described in our Privacy Notice.

Our responsibility

We are responsible for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care. We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your consumer rights. The site is provided for personal shopping and we may temporarily suspend it for maintenance or to address security or operational issues.

Complaints, governing law and changes

If something is wrong, contact us through the live chat and we will work with you to resolve it. These terms are governed by the laws of England and Wales. If you live elsewhere in the UK, you may also benefit from mandatory consumer protections in your home nation. We may update these terms; the version that applies to your order is the one available when you place it.

Last reviewed: 25 October 2026.